At Wisbys (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website www.wisbys.com, engage with us on social media, or interact with us via email or other services.
This Policy complies with global privacy regulations including the General Data Protection Regulation (GDPR), UK GDPR, and other applicable international standards.
Who We Are
Wisbys is a Dubai-based business operating the website www.wisbys.com and providing sports memorabilia and collectible products through e-commerce and digital marketing channels.
If you have any questions or concerns about your personal data or this Privacy Policy, you can contact us at:
Email: info@wisbys.com
Data We Collect
We may collect the following personal data directly from you or automatically via tools we use:
a. Personal Data You Provide
- Name
- Email address
- Phone number (optional)
- Shipping and billing address
- Account login details
- Purchase history and order details
- Any messages, inquiries, or reviews you send us
- Social media handles when you contact us through platforms
b. Data We Collect Automatically
- IP address
- Device and browser information
- Browsing behavior on our website
- Referring URLs
- Purchase interactions (via WooCommerce)
- Email engagement (via Omnisend or other platforms)
c. Data From Third-Party Platforms
When you interact with us on Instagram, Facebook, LinkedIn, YouTube, X (Twitter), TikTok, or other platforms, we may collect anonymized insights or, if you contact us directly, your username and any content you share.
When you engage with lead forms, advertisements, or social media contests, we may collect:
- Contact information
- Engagement metrics
- Interest data linked to your profile
How We Use Your Data
We use your data to:
- Process and fulfill orders (via WooCommerce)
- Manage your account and preferences
- Send transactional and promotional emails (via Omnisend or other platforms)
- Provide customer service and support
- Personalize your browsing and shopping experience
- Measure and optimize marketing campaigns
- Run promotions, giveaways, or surveys
- Comply with legal and regulatory obligations
Legal Basis for Processing (Under GDPR)
We rely on the following legal bases to process your personal data:
- Consent – for marketing communications, analytics, and cookies.
- Contract – to process your purchases and manage orders.
- Legitimate Interest – for customer experience optimization and fraud prevention.
- Legal Obligation – for record-keeping, taxation, and compliance with UAE or international law.
You can withdraw consent at any time (see Section 7).
Data Retention
We retain personal data only as long as necessary for the purposes stated above, including:
- Fulfilling orders and maintaining records
- Customer service follow-up
- Marketing (unless you unsubscribe)
- Legal compliance (e.g., tax, finance, audit)
Inactive email contacts may be purged after 24 months of no engagement.
Your Rights
If you are located in the EEA, UK, or other jurisdictions with similar laws, you have the right to:
- Access – receive a copy of the personal data we hold about you
- Correct – update inaccurate or incomplete information
- Delete – request deletion of your data
- Restrict – limit how we process your data
- Object – to processing for direct marketing or profiling
- Withdraw Consent – for any activity based on your prior consent
- Data Portability – receive your data in a structured, machine-readable format
- Complain – lodge a complaint with a supervisory authority in your country
To exercise any of these rights, email us at info@wisbys.com.
Email Marketing and Opt-Out
If you subscribe to our newsletter or email list, we will send you updates, promotions, and content based on your consent. You can unsubscribe at any time using the link at the bottom of each email or by contacting us directly.
We use Omnisend, Mailchimp, or similar platforms to track engagement (e.g., open rates, link clicks) and personalize content.
Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us with data, please contact us and we will delete it.
International Transfers
As a UAE-based company using global service providers, your data may be processed outside of your country. Where applicable, we rely on:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions (where available)
- Contractual safeguards with our processors
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will always reflect the latest version. Significant changes will be announced on our website.
Contact Us
If you have questions about this Privacy Policy or wish to make a data rights request:
Email: info@wisbys.com
